© 2017 by GroupBDO LLC

  • Black Twitter Icon
  • Black LinkedIn Icon
  • Pinterest - Black Circle
  • Black Google Places Icon
  • Black RSS Icon

            News & >

 

November 14, 2019

The pace of change in RPO and contingent worker outsourcing has been unprecedented in recent years due to technological advancements and the range of services expected by buyside organizations. Nelson Hall recently organized a customer and analyst day to explore what t...

November 13, 2019

Planning for Growth

As you prepare your marketing, sales and revenue plans for the upcoming year, it behooves you — and others in your organization that have revenue responsibility — to take a candid look at issues that have important revenue implications. It’s my job t...

November 7, 2019

In today’s world of customer expectations, when a question needs to be answered or, when something goes wrong, consumers want access to helpful and accurate information immediately. This can lead to the customer making contact directly with a brand through phone, chat,...

November 5, 2019

During the Gartner IT Symposium or Xpo, analysts in the technology sphere presented their findings. Now Gartner is highlighting the top strategic IT trends that companies will need to sample out in 2020. Gartner gives a definition of what a “strategic technology trend”...

October 31, 2019

Gartner research released earlier this year highlights the current challenges and opportunities for digital customer experience. When asked what their top priorities were, CX leaders said it was supporting business growth by providing differentiated service that meets...

October 27, 2019

In today’s constantly evolving world of digital transformation, there will continue to be a struggle for brands to create a true omnichannel experience. Today most, if not all, brands are multichannel.

Omnichannel is defined as a cross-channel sales approach that compan...

October 25, 2019

Digital Challenges

Your customers face many choices about how to address their specific needs. Often, the first effort they make is to find an answer online or use self-service technology. For example, they may start out on their mobile device and then access a specifi...

October 19, 2019

OUT WITH THE OLD: CX IMPERATIVE DISRUPTS OLD MODELS

EXPECTATIONS: Brands strive to meet the extraordinary expectations of today’s connected customer.

More than ever before, customer experience (CX) will be king. Companies worldwide are putting significant effort and tech...

October 16, 2019

For more than 50 years, banks have relied on computers and software to manage and secure their data, as well as protect their customers’ interests. We are now on the cusp of a major revolution—something that will be as big for banks as the internet was for retail busin...

October 11, 2019

Excitement continues to grow around the capabilities of applying automation to various business processes, particularly using robotic process automation (RPA). The enthusiasm is appropriate because early initiatives to automate rote, low-level tasks have seen very posi...

Please reload