F&A Outsourcing

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Banks, get ready: A new debt collection rule is coming

Building out an F&A team: Putting tech and talent to work

Today’s Customer Care Metrics: Will They Matter Tomorrow?

Today, 54 percent of customer service and support leaders say growth is their top priority. Just 9 percent of them prioritize cost...

Customer Care Super Agents: Meet the New Value Creators

When customers contact a brand, they want to be treated like people, not problems. Who can blame them? Welcome to the future of customer...