Bain & CompanyJul 133 minCustomer Experience Management (CXM): The Best-Practice Capabilities of CX Leaders
Bain & CompanyApr 23 minShifting your contact center to Work from Home as part of your business continuity plan
Phil Fersht, Jamie SnowdonMar 135 minAre call centers cool again? The first Top Ten for customer engagement operations
Bain & CompanyFeb 183 minSix Ways To Keep A Million-Dollar Sales Training Investment From Being A Million-Dollar Write-Off
David Steely SGSJan 223 minBehind the Industry Shift from RPA to Intelligent Automation: 4 Reasons for Adoption
Mary DriscollJan 23 minHow Innovative Outsourced Call Centers are Benefiting From the Service-Profit-Chain Model
Bain & Company Jul 13 3 min Customer Experience Management (CXM): The Best-Practice Capabilities of CX Leaders
Bain & Company Apr 2 3 min Shifting your contact center to Work from Home as part of your business continuity plan
Datamark Nov 4 2 min Freedom to grow: Why more U.S. companies are choosing to outsource. We recently wrote about the types of business processes companies outsource the most, but why are U.S. companies using business process o...
Andy Schmidt Sep 8 4 min Move Over OCR – 5 Reasons Why CMR Will Help You Reach IA Aspirations Optical Character Recognition, OCR, has been around for what feels like forever. It’s become the industry’s most widely accepted tool for...
