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Spencer Wixom
- 4 days ago
- 3 min
Shifting your contact center to Work from Home as part of your business continuity plan
Jamie Shanks
- Mar 20
- 4 min
How Bank of America Executes Its Voice of the Customer Program
Phil Fersht, Jamie Snowdon
- Mar 13
- 5 min
Are call centers cool again? The first Top Ten for customer engagement operations
Bianca Wright
- Mar 13
- 5 min
Myths In Modern Selling Strategies That Can Destroy Business Growth
David Steely SGS
- Jan 22
- 3 min
Behind the Industry Shift from RPA to Intelligent Automation: 4 Reasons for Adoption
Mary Driscoll
- Jan 2
- 3 min
How Innovative Outsourced Call Centers are Benefiting From the Service-Profit-Chain Model
Spencer Wixom
- Dec 17, 2019
- 3 min
Position Sales Teams to Grow Accounts, Not Just Retain Them-
Jeff Brown
- Dec 5, 2019
- 2 min