As ever-greater numbers of organizations embrace the age of the smart customer, you might expect Customer Experience Management, or CXM,...

Traditional IT services have flatlined as the focus has shifted to digital solutions, where the customer is front and center to emerging...

The internet nowadays is filled with hundreds and thousands of contents, much of which has been created to arrest attention for clicks, ...

The latest survey results are in, and while customers have always valued great service, the factors they consider while evaluating a comp...

The acquisition and retention of highly-qualified workers is crucial for any organization, and outsourced call centers are no different....

Customer behaviors and expectations develop quickly. To distinguish themselves, companies have to adjust their strategy continuously. Th...

Our customers’ expectations are growing exponentially. Although technology helps companies facilitate CX strategy, without the human touc...

The Customer Experience Management (CXM) industry is witnessing significant disruption in service delivery, as buyers are increasing thei...