GroupBDO. Our Structural Foundation. Where we got it from. Bill Lennon’s competitive athletic background under Coach Jerry Isom and his 25-year tenure in logistics and corporate revenue management heavily influenced GroupBDO's current high-velocity operational structures. Rather than functioning like a traditional, passive consulting group or a loose network of solo brokers, he built the company to run like a disciplined, cross-functional sports team. The firm's structures re

Key Points The ticket-based model is reaching its limits. Application sprawl, hybrid work, and interconnected systems have made manual triage too slow for the modern digital workplace. AI can move support from response to resolution. It can interpret intent, connect signals, diagnose causes, and complete approved actions without unnecessary handoffs. Autonomy requires a strong operating foundation. Trusted knowledge, real-time telemetry, integrated workflows, governance, and