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Howard Cohn, SVP Retail & CPG
- Sep 22, 2022
- 5 min
9 views0 comments
Bain & Company
- Jul 30, 2022
- 5 min
4 views0 comments
Gartner
- Nov 22, 2021
- 3 min
2 views0 comments
Datamark
- Mar 2, 2021
- 4 min
When to Outsource your CX? GroupBDO represents many Global CCO's that can fill your company's needs.
7 views0 comments
Bain & Company
- Jul 13, 2020
- 3 min
22 views0 comments
Phil Fersht, Jamie Snowdon
- Mar 13, 2020
- 5 min
79 views0 comments
Bianca Wright
- Mar 13, 2020
- 5 min
26 views0 comments
Bain & Company
- Feb 12, 2020
- 3 min
29 views0 comments
Mary Driscoll
- Jan 2, 2020
- 3 min
28 views0 comments
Shirley Hung, Skand Bhargava, Vani Oswal
- Nov 30, 2019
- 2 min
19 views0 comments
Noah Beltran, SVP Transformation & Innovation, Sutherland
- Mar 13
- 2 min
Contact Center Investments: Mistakes to Avoid
Contact center spending, done right, can drive down costs without compromising growth. In today’s uncertain economy, brands need to be...
11 views0 comments
Bain & Company
- Jan 31
- 2 min
7 Contact Center Trends to Watch in 2023
Contact center leaders, your time is now. Customer service and customer experience analysts and thought leaders are suggesting that the...
2 views0 comments
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