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Gartner
- Nov 22, 2021
- 3 min
2 views0 comments
Datamark
- Mar 2, 2021
- 4 min
When to Outsource your CX? GroupBDO represents many Global CCO's that can fill your company's needs.
6 views0 comments
Bain & Company
- Jul 13, 2020
- 3 min
22 views0 comments
Phil Fersht, Jamie Snowdon
- Mar 13, 2020
- 5 min
72 views0 comments
Bianca Wright
- Mar 13, 2020
- 5 min
26 views0 comments
Bain & Company
- Feb 12, 2020
- 3 min
26 views0 comments
Mary Driscoll
- Jan 2, 2020
- 3 min
24 views0 comments
Shirley Hung, Skand Bhargava, Vani Oswal
- Nov 30, 2019
- 2 min
19 views0 comments
Howard Cohn, SVP Retail & CPG
- Sep 22
- 5 min
Today’s Customer Care Metrics: Will They Matter Tomorrow?
Today, 54 percent of customer service and support leaders say growth is their top priority. Just 9 percent of them prioritize cost...
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Bain & Company
- Jul 30
- 5 min
Customer Care Super Agents: Meet the New Value Creators
When customers contact a brand, they want to be treated like people, not problems. Who can blame them? Welcome to the future of customer...
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