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Bain & Company
- Jul 30, 2022
- 5 min
4 views0 comments
Gartner
- Nov 22, 2021
- 3 min
2 views0 comments
Datamark
- Mar 2, 2021
- 4 min
When to Outsource your CX? GroupBDO represents many Global CCO's that can fill your company's needs.
6 views0 comments
Bain & Company
- Jul 13, 2020
- 3 min
22 views0 comments
Phil Fersht, Jamie Snowdon
- Mar 13, 2020
- 5 min
77 views0 comments
Bianca Wright
- Mar 13, 2020
- 5 min
26 views0 comments
Bain & Company
- Feb 12, 2020
- 3 min
29 views0 comments
Mary Driscoll
- Jan 2, 2020
- 3 min
27 views0 comments
Shirley Hung, Skand Bhargava, Vani Oswal
- Nov 30, 2019
- 2 min
19 views0 comments
Bain & Company
- Nov 10, 2022
- 3 min
New Data: Will Salespeople Hit Quota When Sales Managers Coach and Sell?
Pivoting to sales, and staying with correlations and KPI's, could there be one between how sales managers spend their time and why so few...
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Howard Cohn, SVP Retail & CPG
- Sep 22, 2022
- 5 min
Today’s Customer Care Metrics: Will They Matter Tomorrow?
Today, 54 percent of customer service and support leaders say growth is their top priority. Just 9 percent of them prioritize cost...
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