Call Center and Customer Experience

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Contact Center Investments: Mistakes to Avoid

Contact Center Investments: Mistakes to Avoid

Contact Center Investments: Mistakes to Avoid

Noah Beltran, SVP Transformation & Innovation, Sutherland

Mar 12, 20232 min read

Today’s Customer Care Metrics: Will They Matter Tomorrow?

Today’s Customer Care Metrics: Will They Matter Tomorrow?

Today’s Customer Care Metrics: Will They Matter Tomorrow?

Howard Cohn, SVP Retail & CPG

Sep 22, 20225 min read

Customer Care Super Agents: Meet the New Value Creators

Customer Care Super Agents: Meet the New Value Creators

Customer Care Super Agents: Meet the New Value Creators

Bain & Company

Jul 30, 20225 min read

64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner

64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner

64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner

Gartner

Nov 22, 20213 min read

Virtual Selling Has Become Simply Selling

Virtual Selling Has Become Simply Selling

Virtual Selling Has Become Simply Selling

Bain & Company

Apr 2, 20216 min read

When to Outsource your CX? GroupBDO represents many Global CCO's that can fill your company's needs.

When to Outsource your CX? GroupBDO represents many Global CCO's that can fill your company's needs.

When to Outsource your CX? GroupBDO represents many Global CCO's that can fill your company's needs.

Datamark

Mar 2, 20214 min read

Customer Experience Management (CXM): The Best-Practice Capabilities of CX Leaders

Customer Experience Management (CXM): The Best-Practice Capabilities of CX Leaders

Customer Experience Management (CXM): The Best-Practice Capabilities of CX Leaders

Bain & Company

Jul 12, 20203 min read

Are call centers cool again? The first Top Ten for customer engagement operations

Are call centers cool again? The first Top Ten for customer engagement operations

Are call centers cool again? The first Top Ten for customer engagement operations

Phil Fersht, Jamie Snowdon

Mar 13, 20205 min read

Myths In Modern Selling Strategies That Can Destroy Business Growth

Myths In Modern Selling Strategies That Can Destroy Business Growth

Myths In Modern Selling Strategies That Can Destroy Business Growth

Bianca Wright

Mar 13, 20205 min read

4 Ways Outsourcing Will Help You Improve Customer Service

4 Ways Outsourcing Will Help You Improve Customer Service

4 Ways Outsourcing Will Help You Improve Customer Service

Bain & Company

Feb 11, 20203 min read

How Innovative Outsourced Call Centers are Benefiting From the Service-Profit-Chain Model

How Innovative Outsourced Call Centers are Benefiting From the Service-Profit-Chain Model

How Innovative Outsourced Call Centers are Benefiting From the Service-Profit-Chain Model

Mary Driscoll

Jan 2, 20203 min read

6 Ways to Enhance CX in 2020

6 Ways to Enhance CX in 2020

6 Ways to Enhance CX in 2020

Andy Schmidt

Dec 11, 20195 min read

2020 Customer Experience (CX) Trends

2020 Customer Experience (CX) Trends

2020 Customer Experience (CX) Trends

Richard Shapiro

Dec 9, 20196 min read

Customer Experience Management (CXM) 2020: Delivering Next-generation Contact Center Services

Customer Experience Management (CXM) 2020: Delivering Next-generation Contact Center Services

Customer Experience Management (CXM) 2020: Delivering Next-generation Contact Center Services

Shirley Hung, Skand Bhargava, Vani Oswal

Nov 30, 20192 min read

Put CX in your cart: Why outsourcing is a smart buy for retailers

Put CX in your cart: Why outsourcing is a smart buy for retailers

Put CX in your cart: Why outsourcing is a smart buy for retailers

TTEC

Jun 94 min read

Future-proofing BPO with AI-enabled CX

Future-proofing BPO with AI-enabled CX

Future-proofing BPO with AI-enabled CX

William Lennon, CSO GroupBDO

Jul 7, 20243 min read

Drive customer loyalty through consistent, simple and memorable experience

Drive customer loyalty through consistent, simple and memorable experience

Drive customer loyalty through consistent, simple and memorable experience

Conduent

Feb 11, 20243 min read

F&A clients are going beyond BPO, prioritizing data and analytics services

F&A clients are going beyond BPO, prioritizing data and analytics services

F&A clients are going beyond BPO, prioritizing data and analytics services

HFS

Oct 27, 20232 min read

GBS (Global Business Services) is dead. Long live GBS (Generative Business Services)

GBS (Global Business Services) is dead. Long live GBS (Generative Business Services)

GBS (Global Business Services) is dead. Long live GBS (Generative Business Services)

HFS

Oct 12, 20235 min read

7 Signs Your BPO Is the CX Outsourcing Partner for You

7 Signs Your BPO Is the CX Outsourcing Partner for You

7 Signs Your BPO Is the CX Outsourcing Partner for You

Bain & Company

Jul 6, 20235 min read

Put CX in your cart: Why outsourcing is a smart buy for retailers

Put CX in your cart: Why outsourcing is a smart buy for retailers

Put CX in your cart: Why outsourcing is a smart buy for retailers

Future-proofing BPO with AI-enabled CX

Future-proofing BPO with AI-enabled CX

Future-proofing BPO with AI-enabled CX

Drive customer loyalty through consistent, simple and memorable experience

Drive customer loyalty through consistent, simple and memorable experience

Drive customer loyalty through consistent, simple and memorable experience

F&A clients are going beyond BPO, prioritizing data and analytics services

F&A clients are going beyond BPO, prioritizing data and analytics services

F&A clients are going beyond BPO, prioritizing data and analytics services

GBS (Global Business Services) is dead. Long live GBS (Generative Business Services)

GBS (Global Business Services) is dead. Long live GBS (Generative Business Services)

GBS (Global Business Services) is dead. Long live GBS (Generative Business Services)

7 Signs Your BPO Is the CX Outsourcing Partner for You

7 Signs Your BPO Is the CX Outsourcing Partner for You

7 Signs Your BPO Is the CX Outsourcing Partner for You

Put CX in your cart: Why outsourcing is a smart buy for retailers

Put CX in your cart: Why outsourcing is a smart buy for retailers

Put CX in your cart: Why outsourcing is a smart buy for retailers

As retailers contend with an uncertain economy, rising costs, and shifting consumer sentiment, having a high-quality and efficient...

TTEC

Jun 94 min read

Future-proofing BPO with AI-enabled CX

Future-proofing BPO with AI-enabled CX

Future-proofing BPO with AI-enabled CX

In the ever-evolving landscape of Business Process Outsourcing (BPO), staying ahead of the curve is not just an option but a necessity....

William Lennon, CSO GroupBDO

Jul 7, 20243 min read

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