Traditional IT services have flatlined as the focus has shifted to digital solutions, where the customer is front and center to emerging interactive ("digi...

The internet nowadays is filled with hundreds and thousands of contents, much of which has been created to arrest attention for clicks, likes, and shares. ...

The latest survey results are in, and while customers have always valued great service, the factors they consider while evaluating a company has shifted cons...

The acquisition and retention of highly-qualified workers is crucial for any organization, and outsourced call centers are no different. That’s why the mos...

Customer behaviors and expectations develop quickly. To distinguish themselves, companies have to adjust their strategy continuously. The need to fulfill ou...

Our customers’ expectations are growing exponentially. Although technology helps companies facilitate CX strategy, without the human touch our customers and ...

The Customer Experience Management (CXM) industry is witnessing significant disruption in service delivery, as buyers are increasing their focus on digital s...