Bain & CompanyJul 133 minCustomer Experience Management (CXM): The Best-Practice Capabilities of CX Leaders
Phil Fersht, Jamie SnowdonMar 135 minAre call centers cool again? The first Top Ten for customer engagement operations
Mary DriscollJan 23 minHow Innovative Outsourced Call Centers are Benefiting From the Service-Profit-Chain Model
Shirley Hung, Skand Bhargava, Vani OswalNov 30, 20192 minCustomer Experience Management (CXM) 2020: Delivering Next-generation Contact Center Services
Bain & Company Jul 13 3 min Customer Experience Management (CXM): The Best-Practice Capabilities of CX Leaders
Bain & Company Apr 2 3 min Shifting your contact center to Work from Home as part of your business continuity plan
Datamark Nov 4 2 min Freedom to grow: Why more U.S. companies are choosing to outsource. We recently wrote about the types of business processes companies outsource the most, but why are U.S. companies using business process o...
Andy Schmidt Sep 8 4 min Move Over OCR – 5 Reasons Why CMR Will Help You Reach IA Aspirations Optical Character Recognition, OCR, has been around for what feels like forever. It’s become the industry’s most widely accepted tool for...
