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Bain & Company
- Jul 6
- 5 min
7 Signs Your BPO Is the CX Outsourcing Partner for You
When you partner with a BPO to outsource CX, you form a relationship built on trust and shared interests. These 7 signs can help navigate...
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Noah Beltran, SVP Transformation & Innovation, Sutherland
- Mar 13
- 2 min
Contact Center Investments: Mistakes to Avoid
Contact center spending, done right, can drive down costs without compromising growth. In today’s uncertain economy, brands need to be...
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