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Bain & Company
- Nov 10
- 3 min
New Data: Will Salespeople Hit Quota When Sales Managers Coach and Sell?
Pivoting to sales, and staying with correlations and KPI's, could there be one between how sales managers spend their time and why so few...
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Howard Cohn, SVP Retail & CPG
- Sep 22
- 5 min
Today’s Customer Care Metrics: Will They Matter Tomorrow?
Today, 54 percent of customer service and support leaders say growth is their top priority. Just 9 percent of them prioritize cost...
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