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Behind the Industry Shift from RPA to Intelligent Automation: 4 Reasons for Adoption

David Steely SGS

Jan 22, 2020
3 min

Behind the Industry Shift from RPA to Intelligent Automation: 4 Reasons for Adoption

How Innovative Outsourced Call Centers are Benefiting From the Service-Profit-Chain Model

Mary Driscoll

Jan 2, 2020
3 min

How Innovative Outsourced Call Centers are Benefiting From the Service-Profit-Chain Model

2020 Business Process Outsourcing Preview

Bain & Company

Dec 26, 2019
2 min

2020 Business Process Outsourcing Preview

Position Sales Teams to Grow Accounts, Not Just Retain Them-

Bain & Company

Dec 17, 2019
3 min

Position Sales Teams to Grow Accounts, Not Just Retain Them-

6 Ways to Enhance CX in 2020

Andy Schmidt

Dec 12, 2019
5 min

6 Ways to Enhance CX in 2020

2020 Customer Experience (CX) Trends

Richard Shapiro

Dec 9, 2019
6 min

2020 Customer Experience (CX) Trends

TCV & ACV - Lets Talk About Revenue and the Importance of Backlog

Jeff Brown

Dec 5, 2019
2 min

TCV & ACV - Lets Talk About Revenue and the Importance of Backlog

7 things we can learn from looking back at 2019

Steven Van Belleghem

Dec 3, 2019
8 min

7 things we can learn from looking back at 2019

Customer Experience Management (CXM) 2020: Delivering Next-generation Contact Center Services

Shirley Hung, Skand Bhargava, Vani Oswal

Nov 30, 2019
2 min

Customer Experience Management (CXM) 2020: Delivering Next-generation Contact Center Services

United States Economic Forecast for 2020

KIMBERLY AMADEO Updated November 05, 2019

Nov 29, 2019
6 min

United States Economic Forecast for 2020

Ahead of Trump's visit, Apple announces groundbreaking on new North Austin facility

CBS Austin

Nov 21, 2019
1 min

Ahead of Trump's visit, Apple announces groundbreaking on new North Austin facility

Empower Your Team: Seek Out and Eliminate Rules That Make No Sense

Jeanne Bliss

Nov 20, 2019
2 min

Empower Your Team: Seek Out and Eliminate Rules That Make No Sense

What is Customer Effort Score?

Martin Powton

Nov 20, 2019
3 min

What is Customer Effort Score?

Reimagining & Redefining RPO for 2020

Nelson Hall

Nov 14, 2019
3 min

Reimagining & Redefining RPO for 2020

CEOs: Stay Ahead of the (Sigmoid) Curve to Grow Revenue in 2020 and Beyond

Christopher Ryan

Nov 13, 2019
4 min

CEOs: Stay Ahead of the (Sigmoid) Curve to Grow Revenue in 2020 and Beyond

When you should (and should not) use automation

Paya Schlass- Haven Life

Nov 7, 2019
4 min

When you should (and should not) use automation

Gartner Top 10 Proven Technology Trends to Follow In 2020

Gartner

Nov 5, 2019
8 min

Gartner Top 10 Proven Technology Trends to Follow In 2020

Why making your self-service seamless is crucial to CX success

Olivier Njamfa

Oct 31, 2019
3 min

Why making your self-service seamless is crucial to CX success

Omnichannel: Are We There Yet?

Wendy Shlensky

Oct 27, 2019
2 min

Omnichannel: Are We There Yet?

Accelerate Your Digital Transformation With Less Risk

Bain & Company

Oct 25, 2019
3 min

Accelerate Your Digital Transformation With Less Risk

7 Signs Your BPO Is the CX Outsourcing Partner for You

Contact Center Investments: Mistakes to Avoid

7 Contact Center Trends to Watch in 2023

New Data: Will Salespeople Hit Quota When Sales Managers Coach and Sell?

Today’s Customer Care Metrics: Will They Matter Tomorrow?

Customer Care Super Agents: Meet the New Value Creators

7 Signs Your BPO Is the CX Outsourcing Partner for You

7 Signs Your BPO Is the CX Outsourcing Partner for You

Contact Center Investments: Mistakes to Avoid

Contact Center Investments: Mistakes to Avoid

7 Contact Center Trends to Watch in 2023

7 Contact Center Trends to Watch in 2023

New Data: Will Salespeople Hit Quota When Sales Managers Coach and Sell?

New Data: Will Salespeople Hit Quota When Sales Managers Coach and Sell?

Today’s Customer Care Metrics: Will They Matter Tomorrow?

Today’s Customer Care Metrics: Will They Matter Tomorrow?

Customer Care Super Agents: Meet the New Value Creators

Customer Care Super Agents: Meet the New Value Creators

7 Signs Your BPO Is the CX Outsourcing Partner for You

Bain & Company

Jul 6
5 min

7 Signs Your BPO Is the CX Outsourcing Partner for You

When you partner with a BPO to outsource CX, you form a relationship built on trust and shared interests. These 7 signs can help navigate...

4 views0 comments

Contact Center Investments: Mistakes to Avoid

Noah Beltran, SVP Transformation & Innovation, Sutherland

Mar 13
2 min

Contact Center Investments: Mistakes to Avoid

Contact center spending, done right, can drive down costs without compromising growth. In today’s uncertain economy, brands need to be...

17 views0 comments

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