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    Xerox Survey Reveals Call Center is Default Option for Almost Half of all Telecoms Consumers
    DEC 09, 2015 — CUSTOMER CARE SERVICES
    • Feb 24, 2016
    • 3 min

    Xerox Survey Reveals Call Center is Default Option for Almost Half of all Telecoms Consumers

    50
    Customer Experience (CX) Takes the Lead Over Productivity
    Spence Mallder, SVP, GM Workforce Optimization
    • Feb 20, 2016
    • 3 min

    Customer Experience (CX) Takes the Lead Over Productivity

    60
    Managing the B2B customer experience
    Jason Angelos Managing Director – Accenture
    • Feb 19, 2016
    • 2 min

    Managing the B2B customer experience

    240
    The Truth About Freemium Research
    by Paul Connolly | NelsonHall
    • Feb 19, 2016
    • 3 min

    The Truth About Freemium Research

    1450
    See you at the IAOP World Summit at Disney's Yacht Club Feb. 14-17
    William Lennon
    • Feb 9, 2016
    • 1 min

    See you at the IAOP World Summit at Disney's Yacht Club Feb. 14-17

    40
    Companies are Cloudwashing Their Products and Their Revenue
    Peter Wagner | AcctTwo
    • Feb 7, 2016
    • 3 min

    Companies are Cloudwashing Their Products and Their Revenue

    50
    $30 Billion Internet of Things Market Set to Shake Up Contact Centers
    NearShore Americas | By Tim Wilson
    • Feb 4, 2016
    • 3 min

    $30 Billion Internet of Things Market Set to Shake Up Contact Centers

    40
    Igniting Growth in Consumer Technology
    Accenture
    • Feb 3, 2016
    • 1 min

    Igniting Growth in Consumer Technology

    20
    Nine Philippine cities feature in 2016 Tholons top outsourcing destinations
    Philippines Outsourcing
    • Feb 3, 2016
    • 1 min

    Nine Philippine cities feature in 2016 Tholons top outsourcing destinations

    130
    IT/BPO Services Weekly
    Wells Fargo
    • Feb 2, 2016
    • 1 min

    IT/BPO Services Weekly

    120
    We are looking for the brightest and best Indian technology startups
    William Lennon
    • Feb 1, 2016
    • 2 min

    We are looking for the brightest and best Indian technology startups

    250
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    10
    What is a digital workflow? Taking one step closer to the autonomous enterprise
    Ron Vardinon - Genpact
    • May 1
    • 3 min

    What is a digital workflow? Taking one step closer to the autonomous enterprise

    40
    Contact Center Automation: Tools and Trends for the Decade Ahead
    TTEC January 20, 2022
    • Mar 7
    • 6 min

    Contact Center Automation: Tools and Trends for the Decade Ahead

    20
    5 Trends for 2022 and Beyond
    IBM
    • Dec 17, 2021
    • 7 min

    5 Trends for 2022 and Beyond

    60
    64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner
    Gartner
    • Nov 22, 2021
    • 3 min

    64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner

    20
    Gartner Top Strategic Technology Trends for 2022
    Gartner
    • Nov 5, 2021
    • 5 min

    Gartner Top Strategic Technology Trends for 2022

    230
    GroupBDO named by Digital.Com as one of the Top Sales Support BPO's in Austin, Texas for 2021-22
    William Lennon, CSO GroupBDO
    • Oct 15, 2021
    • 2 min

    GroupBDO named by Digital.Com as one of the Top Sales Support BPO's in Austin, Texas for 2021-22

    130
    What is a digital workflow? Taking one step closer to the autonomous enterprise

    What is a digital workflow? Taking one step closer to the autonomous enterprise

    40
    Contact Center Automation: Tools and Trends for the Decade Ahead

    Contact Center Automation: Tools and Trends for the Decade Ahead

    20
    5 Trends for 2022 and Beyond

    5 Trends for 2022 and Beyond

    60
    64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner

    64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner

    20
    Gartner Top Strategic Technology Trends for 2022

    Gartner Top Strategic Technology Trends for 2022

    230
    GroupBDO named by Digital.Com as one of the Top Sales Support BPO's in Austin, Texas for 2021-22

    GroupBDO named by Digital.Com as one of the Top Sales Support BPO's in Austin, Texas for 2021-22

    130
    What is a digital workflow? Taking one step closer to the autonomous enterprise
    Ron Vardinon - Genpact
    • May 1
    • 3 min

    What is a digital workflow? Taking one step closer to the autonomous enterprise

    Automation technologies are evolving to transform how enterprises will operate, empower employees, and serve customers in the year ahead....
    4 views0 comments
    Contact Center Automation: Tools and Trends for the Decade Ahead
    TTEC January 20, 2022
    • Mar 7
    • 6 min

    Contact Center Automation: Tools and Trends for the Decade Ahead

    As we continue into the new decade, the implementation of contact center automation is accelerating, so it is essential for companies to...
    2 views0 comments

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