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H-1B Restrictions Driving Companies’ Outsourcing, Offshoring

Nick Kolakowski

Oct 9, 2019
2 min

H-1B Restrictions Driving Companies’ Outsourcing, Offshoring

Why You Should Care About Business Enablement Managed Services (BEMS)

NearShore Americas

Oct 5, 2019
4 min

Why You Should Care About Business Enablement Managed Services (BEMS)

Seizing the Automation Opportunity

Alorica

Oct 2, 2019
4 min

Seizing the Automation Opportunity

Five Keys To Improve Your Sales Closing Ratio

Bain & Company

Sep 27, 2019
3 min

Five Keys To Improve Your Sales Closing Ratio

Why Your Business Can’t Modernize Without Digital Transformation

Sutherland Blog

Sep 23, 2019
5 min

Why Your Business Can’t Modernize Without Digital Transformation

Inspiration to Gratification: How Digital Channels have Changed the Retail Game

Sumesh Chawla

Sep 22, 2019
4 min

Inspiration to Gratification: How Digital Channels have Changed the Retail Game

Navigating Disruption: 4 Case Studies in Digital Transformation Strategy

Diego Lomanto, UiPath

Sep 4, 2019
11 min

Navigating Disruption: 4 Case Studies in Digital Transformation Strategy

Optimizing The Customer Experience With Artificial Intelligence

Greg Kihlstrom

Aug 19, 2019
3 min

Optimizing The Customer Experience With Artificial Intelligence

Top 9 Collection Industry Predictions and Analysis of the Debt Collection Market Size and Trends for

Mukit

Aug 5, 2019
5 min

Top 9 Collection Industry Predictions and Analysis of the Debt Collection Market Size and Trends for

The Impact of Artificial Intelligence on CX

Sitel Group - July 11, 2019

Jul 28, 2019
4 min

The Impact of Artificial Intelligence on CX

Top Five Reasons Automation Programs Fail To Deliver Business Benefits - Part One

Sutherland White Paper

Jul 15, 2019
4 min

Top Five Reasons Automation Programs Fail To Deliver Business Benefits - Part One

Selling Managed Services | 6 Tips to Reinvent Your Sales Pitch

ConnectWise eBook Series

Jun 19, 2019
7 min

Selling Managed Services | 6 Tips to Reinvent Your Sales Pitch

What Is BPM? An FYI Guide to Business Process Management

Sutherland White Paper

Apr 29, 2019
4 min

What Is BPM? An FYI Guide to Business Process Management

Come join the GroupBDO Outsourcing Sales Team! Seeking Lead Generation AVP/Sr. Directors from India

GroupBDO Human Capital

Mar 10, 2019
2 min

Come join the GroupBDO Outsourcing Sales Team! Seeking Lead Generation AVP/Sr. Directors from India

Business Process Outsourcing
Weekly IPA

Baird

Mar 1, 2019
2 min

Business Process Outsourcing Weekly IPA

How Voice Is Changing Customer Experience Practices for the Better

Inge De Bleecker

Feb 26, 2019
4 min

How Voice Is Changing Customer Experience Practices for the Better

What we learned from OWS19 Industry Conference

Edward Caso, Wells Fargo

Feb 22, 2019
1 min

What we learned from OWS19 Industry Conference

What every leader should know about AI

Sanjay Srivastava, CDO Genpact

Jan 31, 2019
3 min

What every leader should know about AI

Why The Digital Customer Experience is Crucial - Part Three

CMS Wire

Jan 21, 2019
6 min

Why The Digital Customer Experience is Crucial - Part Three

Why The Digital Customer Experience is Crucial - Part Two

CMS Wire

Jan 13, 2019
4 min

Why The Digital Customer Experience is Crucial - Part Two

New Data: Will Salespeople Hit Quota When Sales Managers Coach and Sell?

Today’s Customer Care Metrics: Will They Matter Tomorrow?

Customer Care Super Agents: Meet the New Value Creators

What is a digital workflow? Taking one step closer to the autonomous enterprise

Contact Center Automation: Tools and Trends for the Decade Ahead

5 Trends for 2022 and Beyond

New Data: Will Salespeople Hit Quota When Sales Managers Coach and Sell?

New Data: Will Salespeople Hit Quota When Sales Managers Coach and Sell?

Today’s Customer Care Metrics: Will They Matter Tomorrow?

Today’s Customer Care Metrics: Will They Matter Tomorrow?

Customer Care Super Agents: Meet the New Value Creators

Customer Care Super Agents: Meet the New Value Creators

What is a digital workflow? Taking one step closer to the autonomous enterprise

What is a digital workflow? Taking one step closer to the autonomous enterprise

Contact Center Automation: Tools and Trends for the Decade Ahead

Contact Center Automation: Tools and Trends for the Decade Ahead

5 Trends for 2022 and Beyond

5 Trends for 2022 and Beyond

New Data: Will Salespeople Hit Quota When Sales Managers Coach and Sell?

Bain & Company

Nov 10
3 min

New Data: Will Salespeople Hit Quota When Sales Managers Coach and Sell?

Pivoting to sales, and staying with correlations and KPI's, could there be one between how sales managers spend their time and why so few...

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Today’s Customer Care Metrics: Will They Matter Tomorrow?

Howard Cohn, SVP Retail & CPG

Sep 22
5 min

Today’s Customer Care Metrics: Will They Matter Tomorrow?

Today, 54 percent of customer service and support leaders say growth is their top priority. Just 9 percent of them prioritize cost...

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