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    Five Keys To Improve Your Sales Closing Ratio
    Bain & Company
    • Sep 27, 2019
    • 3 min

    Five Keys To Improve Your Sales Closing Ratio

    60
    Why Your Business Can’t Modernize Without Digital Transformation
    Sutherland Blog
    • Sep 23, 2019
    • 5 min

    Why Your Business Can’t Modernize Without Digital Transformation

    80
    Inspiration to Gratification: How Digital Channels have Changed the Retail Game
    Sumesh Chawla
    • Sep 22, 2019
    • 4 min

    Inspiration to Gratification: How Digital Channels have Changed the Retail Game

    70
    Navigating Disruption: 4 Case Studies in Digital Transformation Strategy
    Diego Lomanto, UiPath
    • Sep 4, 2019
    • 11 min

    Navigating Disruption: 4 Case Studies in Digital Transformation Strategy

    800
    Optimizing The Customer Experience With Artificial Intelligence
    Greg Kihlstrom
    • Aug 19, 2019
    • 3 min

    Optimizing The Customer Experience With Artificial Intelligence

    200
    Top 9 Collection Industry Predictions and Analysis of the Debt Collection Market Size and Trends for
    Mukit
    • Aug 5, 2019
    • 5 min

    Top 9 Collection Industry Predictions and Analysis of the Debt Collection Market Size and Trends for

    6300
    The Impact of Artificial Intelligence on CX
    Sitel Group - July 11, 2019
    • Jul 28, 2019
    • 4 min

    The Impact of Artificial Intelligence on CX

    180
    Top Five Reasons Automation Programs Fail To Deliver Business Benefits - Part One
    Sutherland White Paper
    • Jul 15, 2019
    • 4 min

    Top Five Reasons Automation Programs Fail To Deliver Business Benefits - Part One

    1270
    Selling Managed Services | 6 Tips to Reinvent Your Sales Pitch
    ConnectWise eBook Series
    • Jun 19, 2019
    • 7 min

    Selling Managed Services | 6 Tips to Reinvent Your Sales Pitch

    830
    What Is BPM? An FYI Guide to Business Process Management
    Sutherland White Paper
    • Apr 29, 2019
    • 4 min

    What Is BPM? An FYI Guide to Business Process Management

    230
    Come join the GroupBDO Outsourcing Sales Team! Seeking Lead Generation AVP/Sr. Directors from India
    GroupBDO Human Capital
    • Mar 10, 2019
    • 2 min

    Come join the GroupBDO Outsourcing Sales Team! Seeking Lead Generation AVP/Sr. Directors from India

    770
    Business Process Outsourcing   
Weekly IPA
    Baird
    • Mar 1, 2019
    • 2 min

    Business Process Outsourcing Weekly IPA

    190
    How Voice Is Changing Customer Experience Practices for the Better
    Inge De Bleecker
    • Feb 26, 2019
    • 4 min

    How Voice Is Changing Customer Experience Practices for the Better

    120
    What we learned from OWS19 Industry Conference
    Edward Caso, Wells Fargo
    • Feb 22, 2019
    • 1 min

    What we learned from OWS19 Industry Conference

    290
    What every leader should know about AI
    Sanjay Srivastava, CDO Genpact
    • Jan 31, 2019
    • 3 min

    What every leader should know about AI

    340
    Why The Digital Customer Experience is Crucial - Part Three
    CMS Wire
    • Jan 21, 2019
    • 6 min

    Why The Digital Customer Experience is Crucial - Part Three

    180
    Why The Digital Customer Experience is Crucial - Part Two
    CMS Wire
    • Jan 13, 2019
    • 4 min

    Why The Digital Customer Experience is Crucial - Part Two

    200
    Why the Digital Customer Experience is Crucial - Part One
    CMS Wire
    • Jan 12, 2019
    • 4 min

    Why the Digital Customer Experience is Crucial - Part One

    290
    How Financial Services Compete on Customer Experience
    Phil Britt
    • Jan 8, 2019
    • 3 min

    How Financial Services Compete on Customer Experience

    120
    Scorecard for the markets in 2018
    Yoel Minkoff, SA News Editor
    • Jan 2, 2019
    • 1 min

    Scorecard for the markets in 2018

    180
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    56
    What is a digital workflow? Taking one step closer to the autonomous enterprise
    Ron Vardinon - Genpact
    • May 1
    • 3 min

    What is a digital workflow? Taking one step closer to the autonomous enterprise

    40
    Contact Center Automation: Tools and Trends for the Decade Ahead
    TTEC January 20, 2022
    • Mar 7
    • 6 min

    Contact Center Automation: Tools and Trends for the Decade Ahead

    20
    5 Trends for 2022 and Beyond
    IBM
    • Dec 17, 2021
    • 7 min

    5 Trends for 2022 and Beyond

    60
    64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner
    Gartner
    • Nov 22, 2021
    • 3 min

    64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner

    20
    Gartner Top Strategic Technology Trends for 2022
    Gartner
    • Nov 5, 2021
    • 5 min

    Gartner Top Strategic Technology Trends for 2022

    230
    GroupBDO named by Digital.Com as one of the Top Sales Support BPO's in Austin, Texas for 2021-22
    William Lennon, CSO GroupBDO
    • Oct 15, 2021
    • 2 min

    GroupBDO named by Digital.Com as one of the Top Sales Support BPO's in Austin, Texas for 2021-22

    130
    What is a digital workflow? Taking one step closer to the autonomous enterprise

    What is a digital workflow? Taking one step closer to the autonomous enterprise

    40
    Contact Center Automation: Tools and Trends for the Decade Ahead

    Contact Center Automation: Tools and Trends for the Decade Ahead

    20
    5 Trends for 2022 and Beyond

    5 Trends for 2022 and Beyond

    60
    64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner

    64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner

    20
    Gartner Top Strategic Technology Trends for 2022

    Gartner Top Strategic Technology Trends for 2022

    230
    GroupBDO named by Digital.Com as one of the Top Sales Support BPO's in Austin, Texas for 2021-22

    GroupBDO named by Digital.Com as one of the Top Sales Support BPO's in Austin, Texas for 2021-22

    130
    What is a digital workflow? Taking one step closer to the autonomous enterprise
    Ron Vardinon - Genpact
    • May 1
    • 3 min

    What is a digital workflow? Taking one step closer to the autonomous enterprise

    Automation technologies are evolving to transform how enterprises will operate, empower employees, and serve customers in the year ahead....
    4 views0 comments
    Contact Center Automation: Tools and Trends for the Decade Ahead
    TTEC January 20, 2022
    • Mar 7
    • 6 min

    Contact Center Automation: Tools and Trends for the Decade Ahead

    As we continue into the new decade, the implementation of contact center automation is accelerating, so it is essential for companies to...
    2 views0 comments

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