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William Lennon | Scott Miller
Jul 17, 20181 min read
Zen Pin Liow
May 30, 20184 min read
SAS
Apr 3, 20184 min read
Karen Harris, Austin Kimson
Mar 23, 20188 min read
Phil Fersht
Mar 4, 20188 min read
HFS
Mar 4, 20181 min read
Daniel Pollen
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Mike Shields
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David Orwick
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Bill Pieper
Dec 6, 20174 min read
Clint Boulton
Nov 14, 20174 min read
Michael Blumberg
Nov 2, 20174 min read
Jesse S. Martinez, Nick Ionadi and Susan Halvorsen
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William Lennon | CSO GroupBDO
Aug 13, 20172 min read
Matthew Nolan
Jul 17, 20174 min read
Strategy & Business
Jun 20, 20174 min read
Ed Caso | Wells Fargo IT/BPO Services Weekly
May 25, 20171 min read
FinancialForce
May 8, 20174 min read
Tom Brennan
Apr 13, 20174 min read
Priyanka Tiwari
Apr 12, 20173 min read
TTEC
Jun 9, 20254 min read
William Lennon, CSO GroupBDO
Jul 7, 20243 min read
Conduent
Feb 11, 20243 min read
HFS
Oct 27, 20232 min read
HFS
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Bain & Company
Jul 6, 20235 min read
Put CX in your cart: Why outsourcing is a smart buy for retailers
As retailers contend with an uncertain economy, rising costs, and shifting consumer sentiment, having a high-quality and efficient...
TTEC
Jun 9, 20254 min read
Future-proofing BPO with AI-enabled CX
In the ever-evolving landscape of Business Process Outsourcing (BPO), staying ahead of the curve is not just an option but a necessity....
William Lennon, CSO GroupBDO
Jul 7, 20243 min read
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