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    Digital KPIs: Your keys to measuring digital transformation success
    Clint Boulton
    • Nov 14, 2017
    • 4 min

    Digital KPIs: Your keys to measuring digital transformation success

    4530
    The Fine Art of Selling Services
    Michael Blumberg
    • Nov 2, 2017
    • 4 min

    The Fine Art of Selling Services

    980
    Total Customer Experience Management
    Jesse S. Martinez, Nick Ionadi and Susan Halvorsen
    • Oct 15, 2017
    • 2 min

    Total Customer Experience Management

    280
    GroupBDO visits Port of Spain to promote BPO and F&A Nearshore capabilities of Trinidad & To
    William Lennon | CSO GroupBDO
    • Aug 14, 2017
    • 2 min

    GroupBDO visits Port of Spain to promote BPO and F&A Nearshore capabilities of Trinidad & To

    960
    The Four Cornerstones of Digital Customer Experience
    Matthew Nolan
    • Jul 18, 2017
    • 4 min

    The Four Cornerstones of Digital Customer Experience

    230
    The 10 Principles of Organizational DNA
    Strategy & Business
    • Jun 20, 2017
    • 4 min

    The 10 Principles of Organizational DNA

    750
    Memorial Day May 29th. A special day for those who serve and protect this great nation.
    Ed Caso | Wells Fargo IT/BPO Services Weekly
    • May 26, 2017
    • 1 min

    Memorial Day May 29th. A special day for those who serve and protect this great nation.

    180
    How CFOs Are Building Strategic Plans that Embrace Dynamic Change
    FinancialForce
    • May 8, 2017
    • 4 min

    How CFOs Are Building Strategic Plans that Embrace Dynamic Change

    420
    9 ways to make customer success a key metric in your business
    Tom Brennan
    • Apr 13, 2017
    • 4 min

    9 ways to make customer success a key metric in your business

    360
    Customer Care in the “Age of the Customer”
    Priyanka Tiwari
    • Apr 12, 2017
    • 3 min

    Customer Care in the “Age of the Customer”

    130
    Metric of the Month: Financial Shared Services Centers
    Mary Driscoll
    • Mar 13, 2017
    • 3 min

    Metric of the Month: Financial Shared Services Centers

    1720
    Importance of Service Revenues
Brings Strategic Opportunities
for CFOs | Part 1
    FinancialForce
    • Mar 9, 2017
    • 5 min

    Importance of Service Revenues Brings Strategic Opportunities for CFOs | Part 1

    1840
    How Working From Home Is Transforming American Industry And Jobs
    Jim Farnsworth
    • Mar 8, 2017
    • 4 min

    How Working From Home Is Transforming American Industry And Jobs

    1280
    Building Strategic Accounts Receivable | Optimizing Accounts Receivable (AR) with Strategic AR Autom
    Paystream
    • Mar 3, 2017
    • 6 min

    Building Strategic Accounts Receivable | Optimizing Accounts Receivable (AR) with Strategic AR Autom

    1550
    Political Pressure on Mexico Triggers Disagreement Over Future of Call Center Investment
    Matt Kendall
    • Feb 24, 2017
    • 3 min

    Political Pressure on Mexico Triggers Disagreement Over Future of Call Center Investment

    420
    Embracing a Brave New World
    Ed Caso | Wells Fargo IT/BPO Services Weekly
    • Feb 17, 2017
    • 2 min

    Embracing a Brave New World

    100
    CFO Signals™
What North America’s top finance
executives are thinking—and doing
    Deloitte | CFO Signals
    • Feb 14, 2017
    • 8 min

    CFO Signals™ What North America’s top finance executives are thinking—and doing

    310
    The Real Wages in Nearshore Contact Centers: Findings that Will Surprise You
    Narayan Ammachchi
    • Feb 10, 2017
    • 2 min

    The Real Wages in Nearshore Contact Centers: Findings that Will Surprise You

    400
    Offshore has become Walmart…as Outsourcing becomes more like Amazon
    Phil Fersht, Jamie Snowdon
    • Jan 27, 2017
    • 5 min

    Offshore has become Walmart…as Outsourcing becomes more like Amazon

    1990
    Wells Fargo | BPO & IT-Thoughts of the Week
    Ed Caso | Wells Fargo IT/BPO Services Weekly
    • Jan 21, 2017
    • 2 min

    Wells Fargo | BPO & IT-Thoughts of the Week

    720
    45
    6
    78
    Customer Care Super Agents: Meet the New Value Creators
    Bain & Company
    • Jul 30
    • 5 min

    Customer Care Super Agents: Meet the New Value Creators

    10
    What is a digital workflow? Taking one step closer to the autonomous enterprise
    Ron Vardinon - Genpact
    • May 1
    • 3 min

    What is a digital workflow? Taking one step closer to the autonomous enterprise

    40
    Contact Center Automation: Tools and Trends for the Decade Ahead
    TTEC January 20, 2022
    • Mar 7
    • 6 min

    Contact Center Automation: Tools and Trends for the Decade Ahead

    20
    5 Trends for 2022 and Beyond
    IBM
    • Dec 17, 2021
    • 7 min

    5 Trends for 2022 and Beyond

    60
    64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner
    Gartner
    • Nov 22, 2021
    • 3 min

    64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner

    20
    Gartner Top Strategic Technology Trends for 2022
    Gartner
    • Nov 5, 2021
    • 5 min

    Gartner Top Strategic Technology Trends for 2022

    230
    Customer Care Super Agents: Meet the New Value Creators

    Customer Care Super Agents: Meet the New Value Creators

    10
    What is a digital workflow? Taking one step closer to the autonomous enterprise

    What is a digital workflow? Taking one step closer to the autonomous enterprise

    40
    Contact Center Automation: Tools and Trends for the Decade Ahead

    Contact Center Automation: Tools and Trends for the Decade Ahead

    20
    5 Trends for 2022 and Beyond

    5 Trends for 2022 and Beyond

    60
    64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner

    64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022 - Gartner

    20
    Gartner Top Strategic Technology Trends for 2022

    Gartner Top Strategic Technology Trends for 2022

    230
    Customer Care Super Agents: Meet the New Value Creators
    Bain & Company
    • Jul 30
    • 5 min

    Customer Care Super Agents: Meet the New Value Creators

    When customers contact a brand, they want to be treated like people, not problems. Who can blame them? Welcome to the future of customer...
    1 view0 comments
    What is a digital workflow? Taking one step closer to the autonomous enterprise
    Ron Vardinon - Genpact
    • May 1
    • 3 min

    What is a digital workflow? Taking one step closer to the autonomous enterprise

    Automation technologies are evolving to transform how enterprises will operate, empower employees, and serve customers in the year ahead....
    4 views0 comments

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